Complaints Help

It's always possible that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@petbase.eu. If this doesn't lead to a solution, you can submit your dispute for mediation through WebwinkelKeur. https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.