Contact PetBase
At PetBase we make contacting simple, fast and modern. Our AI chatbot is centrally located and will help you with all your questions, 24/7. No long wait times, just immediate answers. Our contact form remains available.
Chat with our AI chatbot
Welcome to PetBase! We've made it easy for you to contact us directly. Whether you have a question, need help, or just want to know something, we're here for you.
Our smart AI chatbot is available 24/7 to answer all your questions. Whether it's pet registration, passports, or anything else, the chatbot will help you quickly.
Where can you find the chatbot? Click on it chat icon at the bottom right of your screen.
How does it work? Enter your question and receive an immediate answer.
Need more help? If the chatbot cannot help you, please send an email to support@petbase.eu
24/7 available
Fast answers to your questions
Multilingual support
Prefer to contact us by email? Then fill out this contact form.
At PetBase, we're always ready to help our customers. Whether you have questions about products, delivery, or anything else, we're here to assist. Contacting us is quick and easy. PetBase is passionate about providing the best service to our customers. We appreciate everyone's trust and will do everything we can to exceed your expectations.
Besides asking your question to Kim, our AI chatbot, you can also fill out this contact form. Formulate your question as clearly as possible, include a microchip number, and, if possible, direct proof that you are the legitimate owner of the animal. This way, we can help as quickly as possible.
Holiday period: adjusted PetBase telephone opening hours
From July 14 to September 1 Due to staffing shortages during the holidays, PetBase has adjusted its opening hours. We remain available by phone five days a week for both residential and business customers.
You can call us at 0900-7382273, from Monday to Friday between 11:00 – 12:00 en 13:00 – 16:00.
Of course, you can always email us. Please keep in mind that it may take a little longer to receive a response during the holiday season.
Professional customers will find their dedicated telephone number in the portal.
PetBase Knowledge Base
Do you have a question about PetBase? You can also check out our knowledge base. We've created a comprehensive knowledge base where you can ask all your questions.
Discover our Explanatory Videos
At PetBase, we understand that visual explanations often help clarify processes and answer questions. That's why we offer a series of informative videos on our YouTube channel.
PetBase BV
Vlierweg 38a
3991BD Houten
Info@petbase.eu
0900-7382273
COC: 83828435
VAT number: NL863002766B01
IBAN: NL96 INGB 0675 3928 02
