PetBase B.V., gevestigd aan Vlierweg 38a 3991 BD HOUTEN, is verantwoordelijk voor de verwerking van persoonsgegevens zoals weergegeven in deze privacyverklaring.
Versie 1.1 6 februari 2023
3991 BD HOUTEN
0900 – 738 22 73
Personal data that we process
PetBase processes your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data that we process:
- First and last name
- Address data
- Phone number
- Email address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Internet browser and device type
- Bank account number
Special and/or sensitive personal data that we process
Onze website en/of dienst heeft niet de intentie gegevens te verzamelen over websitebezoekers die jonger zijn dan 16 jaar, tenzij ze toestemming hebben van ouders of voogd. We kunnen echter niet controleren of een bezoeker ouder dan 16 jaar is. Wij raden ouders dan ook aan betrokken te zijn bij de online-activiteiten van hun kinderen, om zo te voorkomen dat er gegevens over kinderen verzameld worden zonder ouderlijke toestemming. Als u ervan overtuigd bent dat wij zonder die toestemming persoonlijke gegevens hebben verzameld over een minderjarige, neem dan contact met ons op via , dan verwijderen wij deze informatie.
For what purpose and on what basis we process personal data
PetBase processes your personal data for the following purposes:
- Handling your payment
- Sending our newsletter and/or advertising brochure
- To be able to call or e-mail you if this is necessary to be able to carry out our services
- To inform you about changes to our services and products
- To offer you the opportunity to create an account
- To deliver goods and services to you
- Om de found and recovery functie van vermiste dieren te kunnen uitvoeren
Automated decision making
PetBase does not make decisions based on automated processing on matters that can have (significant) consequences for people.
How long we keep personal data
PetBase does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
- Name + address + phone numbers and email address for returning your lost pet
- Google Analytics* for analysis website visitors > 26 months
- Matomo Analytics* for analysis website visitors > 51 months and 20 days
- HotJar * for analysis website visitors > 365 days
- Kiyoh voor klanten beoordelingen > 3 maanden
- Zoho* voor klanten support en mailingen
*IP numbers are stored anonymously
Sharing personal data with third parties
PetBase only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
Cookies, or similar techniques, that we use
PetBase only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser.
View, modify or delete data
You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. If you would like to exercise your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a specified request to email@example.com. To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. PetBase will respond to your request as soon as possible, but in any case within four weeks. PetBase would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do that via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.
How we protect personal data
PetBase takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via firstname.lastname@example.org.