Disclaimer - Privacy statement

Frequently asked questions

Owner
1. How do I get my pet registered with PetBase?
2. Why can't I find my pet in your database?
3. My personal information is incorrect, what do I do?
4. How to I prevent my personal data from being shown in lookups?
5. How do I remove my data after my pet has passed away?
6. My pet is already registered with another database. Can it also be registered with PetBase?
7. I don't have a registration id, now what?
8. Is it possible for a chipnumber to break and cause allergic reactions?
9. I changed to another vet, how do I edit the vet listed with my registration?
10. The registration says my pet is castrated, but she's female!?
11. The registration of my pet is not active anymore, can I reactivate the registration?

Registrant
1. Is it required by law to use country codes when pets are taken across the border?
2. Can horses also be registered with PetBase?
3. Do you want fast and affordable registrations?
4. Our animal shelter wants to register with PetBase. How do we get started?
5. How is a chipnumber id structured?
6. What are the 11784 and 11785 standards?
7. UniCheck? No more faxing? How does that work?
8. Why do I get an error `Unicheck failed!` with a new registration?
10. Our animal shelter has an animal relinquished by it's owner, how do we put the registration on our name?

Instantie
9. What is the option "don't use for reunification" on the yellow form?

 

Owner

1. How do I get my pet registered with PetBase?
You can only register through one of our members like a vet or other professional. You can use the search option on our front page to find someone in your area.

2. Why can't I find my pet in your database?
Registrars have to submit registrations electronically. Your data can be found on our website immediately after an electronic submission took place. The registrar still needs to send us the yellow/green registration form by email or fax in some cases. You cannot make changes to your data until the registration has been checked out.
If the registrar responsible for identification and registration of your pet does not use electronic registration, they will always have to submit the registration form by email or fax. The registration will be processed within two business days. If, after this time, you still cannot find the chip number on our website you should contact the registrar.
In some cases your registrar will not be able to help you. You can then send us the blue confirmation form you received when the chipnumber was implanted. You can scan and email, fax or send us a copy by mail. Our contact information is listed on the contact page available from the main menu. With the confirmation form send a short note with this information: form number, chip number, pet type, breed, gender, color, date of birth, pet name, your name, address, postal code, city, phone number(s) and optionally your email address.
If you do not have a blue form you might want to check if your pet is registered in another database, PetBase is not the only pet registry. Please see our page databases for more info.
If you still haven't been able to find a resolution after these suggestions you can look for a registrar on our website and request they do a new registration. It will not be necessary to implant a new chip. But have a vet carefully check the chip number with a reader!

3. My personal information is incorrect, what do I do?
Changes can not be processed by phone. The best way to make changes is by using our website, click change data in the main menu. If you have no internet connection at all you may also send the changes by fax or mail. In all cases we need both microchip number and registration id.

4. How to I prevent my personal data from being shown in lookups?
Click change data in the main menu and login with chip number and registration id. You can now change your preferences.
If you chose not to display personal data in lookups, only the address and phone number of the vet or professional that submitted the registration will be shown. This will protect your privacy even more, but at the same time make it harder to contact you if your lost pet is found at night or on weekends!

5. How do I remove my data after my pet has passed away?
You can register the death of your pet by logging into our website in the Owner menu.

6. My pet is already registered with another database. Can it also be registered with PetBase?
Registration with one of the databases is sufficient, you do not have to be listed in all databases. If you still want to register with PetBase you should search a member with the search option on our home page. Pricing is determined by the registrant.

7. I don't have a registration id, now what?
We can't process any changes without the registration id. Microchip id and registration id are listed on the blue confirmation form that was supplied with the registration. Only the correct combination of these two numbers allow you to make changes in the database. This prevents fraud and protects your privacy. We can only search for microchip id or registration id and not for names or addresses. The microchip id can be scanned by your veterinarian. There are several things you can do to retrieve the registration id. You can call us from the phone number that is registered with us so that we can verify your identity. Caller ID must be enabled.
If this is not possible you can try to request the registration id from the registrant listed with the registration. They will only supply this id if he or she recognizes you as rightful owner. Are you the owner that's registered with us, you can scan your passport, ID-card or driver's license and send it to us by email. Don't forget to write the microchip id and you contact details. You are allowed to black out your BSN (social security number). If this is also not an option, let one of our registrars re-register the existing microchip. This will only be possible if the microchip id doesn't have a special status like missing or stolen. Costs of a new registration will be determined by the registrant.

8. Is it possible for a chipnumber to break and cause allergic reactions?
Micro chips are made from bio-compatible glass. This glass will not splinter. If you were to break it with a hammer or other means of brute force it would pulverize into sand. Once implanted it's almost impossible to break the chip. Nothing inside the chip can leak out. There are no known cases where the chip itself causes allergic reactions.

9. I changed to another vet, how do I edit the vet listed with my registration?
The registrant that is displayed by default when searching for a chipnumber is the organization that registered the microchip in the first place. This organization has the original registration form archived. If you wish you can select another registrant to display. In some cases your (new) vet can't be selected, you should then keep the default organisation selected. When you move it's important that you make sure we have your correct address and phone number. Additionally you can notify the original registrar about your change of address.

10. The registration says my pet is castrated, but she's female!?
With sterilization the animal is made infertile by closing the fallopian tubes. Usually, however, the ovaries are removed. We then speak of castration, even with females. Sometimes even the uterus is completely removed.

11. The registration of my pet is not active anymore, can I reactivate the registration?
If the registration of the pet is not active anymore you can reactive the registration. Follow the link.

 

Registrant

1. Is it required by law to use country codes when pets are taken across the border?
No, for pets there is no such requirement. For horses however, country codes should be used. You will find chips with the Dutch country code 528 in our online store.

2. Can horses also be registered with PetBase?
Yes, absolutely. We can register most types of animals.

3. Do you want fast and affordable registrations?
You can insert your registrations through our website but also directly from an increasing number of management applications like DAISY, VetBase, DIPO and Animana. After registration the data is immediately accessible from our website.

4. Our animal shelter wants to register with PetBase. How do we get started?
Animal shelters can also register chip numbers with PetBase. You can register the animals using your own address and phone number and change the information later, when the pet has settled in with the new owner. Changes are free and can be done through our web site 24 hours a day. To get started please request a free trial kit!

5. How is a chipnumber id structured?
In the United States among others FDX-A chipnumbers are often used. An FDX-A chipnumber has an ID of 10 characters in length and usually consists of 9 digits and 1 letter.
In Europa only FDX-B chipnumbers are used for pets. These IDs are structured in a specific way. They are always 15 digits long. The first three digits are either a manufacturer ID or a country code. Manufacturer IDs start with a 9 like 945 for FiveStar chipnumbers. A chipnumber ID that starts with 999 is a test ID and doesn't have to be unique.
If an ID starts with a country code the 4th - 6th digits also have a specific meaning. When the 4th digit is a 0 it is a test ID and doesn't have to be unique. An ID starting with 5281400 belongs to Raad van Beheer. Is the 4th digit a 2 then the 5th and 6th digit are a a derivative of the manufacturer ID. Which you can calculate by subtracting the derivative from 991. So an ID starting with 5282460 is a chipnumber from The Netherlands (528) with a manufacturer ID (2) of 945 (991 - 46 = 945). The final 8 digits make the ID unique. They are ordered numbers that are packaged in random order. So a single box of chipnumbers rarely has two succeding IDs.

6. What are the 11784 and 11785 standards?
The ISO 11784/85 specifications combined are the standard for electronic identification of animals. ISO 11784 describes the code structure (15-digits, first 3 being manufacturer- or country code). ISO 11785 is the technical concept of the chipnumbers. All chipnumbers sold by PetBase / Micpoint BV are ISO 11784/85 compliant.

7. UniCheck? No more faxing? How does that work?
All microchips, registration forms and passports sold by PetBase are linked to the registrants userid. When you submit a registration electronically, all this data is checked. We call this the UniCheck. When both form number and microchip number are linked to your userid we can partially assume that there are no typos in these numbers. Another part of the UniCheck checks if the microchip number is already entered in a database. It then checks if both registrations are for the same animal. For instance, when one is for a dog and the other is for a cat, something is wrong.

When the UniCheck returns a positive result the registration is automatically stored in the main files and it won't have to be checked manually. In which case the form doesn't have to be sent to PetBase. When the result is negative the registration will be stored but the form must be sent by email or fax. Some of the data may be incorrect.

Your registration software and the website clearly show whether or not the UniCheck has succeeded. So during the registration process you will know if you should send in the form.

There are two things necessary to use the UniCheck. First PetBase needs your complete contact details so that we can contact the right person in your organization in case we have questions. You can complete these details yourself by logging on. Option register microchip from the main menu. After logging on click Contact details registrant.
Secondly you will have to use the latest updates for you software. When you use the website to enter new registrations you will always have the latest updates. Organizations that use DAISY can ask there software supplier (Vet Support or Corilus) for the latest update to the PetBase routines. For other software like DIPO please also contact your software supplier.

8. Why do I get an error `Unicheck failed!` with a new registration?
When typing a chip number it will be checked in our database to see if it`s linked to your registrar code. If the result is negative that doesn`t mean there is a problem. Check the submitted chip number again and if all looks well simply finish the registration.
chipnumbers that weren`t supplied by us will always return a negative result because these batch numbers are not in our database. Upon a negative result you will have to email or fax the registration form to us so that we can do a final check. If it's not possible in your case to mail or fax you can also send us a copy by regular mail. Always keep the original yellow form in your own archive!
When the result is positive the chip number has been recognised and there is no need to fax or mail the registration form.

10. Our animal shelter has an animal relinquished by it's owner, how do we put the registration on our name?
We can only make changes when you have both chipnumber id and registration id / form id. This is also the case for animal shelters or people that claim to work for one. The owner relinquishing the animal should also own the blue confirmation form. When they don't, but they are the owner registered with our database, they can retrieve the registration id / form id from us. See question 7 for the owners. When we have another owner registered, you (the shelter) can contact that person to verify whether the animal was obtained legitimately. When the former owner approves of the situation he or she can supply the registration id / form id.
When you are unable to come to a solution with the owner, a new registration is required. You can contact a registrant for that. Click find a vet from the main menu to search for a registrant near you.

More and more animal shelters register with PetBase. You can also become a registrant. Click free trial kit from the main menu. After verifying your contact details you will receive the trial kit by mail. PetBase tries to keep the registration costs as low as possible. We also sell microchips and European pet passports. Registrants can modify their own registrations free of charge. By registering animals on a new registration id / form id when they change owners you will prevent former owners from modifying the data back again.

 

Instantie

9. What is the option "don't use for reunification" on the yellow form?
Dogs, born or imported after 1 april 2013 must be registered in a government appointed pet database. All changes must be recorded as well.

We as a pet database have to offer the owners an option to comply with these laws without using the main purpose of the database (reuniting a lost pet with his owner). When you check not to use the registration of a dog for reunification we can't supply any personal data of the owner when the dog is found somewhere. These dogs will be placed in an animal shelter and will become available for adoption by a new owner after the default waiting period.

Since pet databases exist mostly to reunite lost pets with their owners our advies is to always use the registration for reunification. You would preferably leave the checkmark untouched. Only use it when an owner persists and is well aware of the possible consequences. If an owner doesn't want his personal data in the public area it\s best to use the option "registrar only". That way the owner of a found pet will be tracable through you (the registrar) or us (the pet database). Also try to explain to an owner that "public" means that their data will only be available to someone that knows the 15-digit microchip id.

Our advice is to always use full disclosure (registrar + owner data) to ensure fast and easy reunification of a lost pet and it's owner.