Frequently asked questions about asylum
We'd like to help shelters and foundations save money. Register with PetBase up to 200 animals free in the name of the shelter or foundation! Fees will only be charged if a pet is transferred to the name of the new ownerYou save time by using PetPoints, and the PetBase registration system is simple and effective, allowing registrations to be completed in under a minute. You can register through our website, but also directly from a growing number of management software programs, such as Docasoft.
By registering with PetBase, you're guaranteed a secure registration, and your pet can also be traced abroad thanks to our connection to Europetnet. You make it very easy and affordable for new owners to manage their pet(s) through a PetBase account. Should the owner ever move or change their phone number, updating this information is completely free.
This is possible and even cost-saving by first registering the animals in the name of the shelter, make If you don't have one yet, create a professional PetBase account to register your microchip numbers. Enter the animal's UBN (Unintelligible National Number) and a microchipper number if you also microchip animals.
If a pet goes to a new owner, you can also transfer it to the new owner. Note: PetBase allows you to register up to 200 animals for free in the name of your shelter or foundation. The costs are only charged (in PetPoints) when the animal is adopted.
Asylum and no registration agency yet? Click Here Create a professional PetBase account and use our digital starter kit. Once your account is approved, you can get started right away.
You can register through our website, but also directly from a growing number of management software programs, such as Docasoft. After registering, the information is immediately available through our website. Creating an account is quick and easy via https://my.petbase.eu/nl/register
Once logged in, use the "Register Animal" button to register an animal under the shelter's name or under the new owner's name. It may be helpful to have the manager or one of the staff members acknowledge the microchipper status in your professional PetBase account. Veterinary nurses are automatically considered the same as microchippers under the new law, but only if they are registered in the Veterinary Register. Here too, the shelter's address must be recorded as the work address in the Veterinary Register. Also, check whether the shelter's UBN number is known or request it from the Netherlands Enterprise Agency (RVO).
The account holder is always the first user and also the first holder. To prevent disruptions, do not change this. Now continue assigning roles to the other users in your organization. If one of your users is a certified chipper or a veterinary nurse with a chipper number or CIBG, they are allowed to order and keep chips in stock. Issuing European pet passports is only permitted for a veterinarian. Therefore, when adding the veterinarian, enter their CIBG. To order chips and/or passports, you must also log in from the relevant role in the webshop.
Registrations from our database are never simply deleted. As a shelter or foundation, you can register these animals in your name and/or professional PetBase account yourself. See the explanation on our support page for more information. Arrival of a new animal at the shelter. PetBase allows you to register up to 200 animals for free under your shelter or foundation's name. The cost (in PetPoints) is only charged when the animal is adopted.
To change the name or transfer ownership, the new owner always needs the form number/registration number. This number can easily be requested by the registered owner using their email address. How this works is explained in this frequently asked questions under Owner.
Registrations on PetBase
For reunification in the event of a missing animal, it's important that an animal is registered under the correct name and address. As a shelter, you can transfer an animal from your name to the new owner's name. This transfer costs 1 PetPoint. To do this, create the new owner as the keeper-owner and register the animal under the owner's name using a complete animal registration. Quick Start for Animal Shelters you can read step by step how to register an animal in the name of the new owner.
If a dog's microchip number, animal species, or date of birth are entered incorrectly, these cannot simply be changed. The registration must be revoked, and you can then re-register with the correct information. Non-pedigree information can be edited via the animal's card. See also the explanation on our support page. Help, I made a mistake, how do I fix this?
Occasionally, a chip may not work, fall out of the animal shortly after insertion, or become unreadable for some other reason. The registration of the second chip is linked to the registration of the first chip. Inserting a new chip and processing it on PetBase can only be done by a veterinarian in case of a dog and in case of a non-dog also by a recognized chipper be done. PetBase makes this very easy. Request the already registered chip in the My PetBase environment. Select 'Actions' and then 'Replace/Add Chip'. Enter the information and press 'Save'. Read the support article Chip lost or no longer readable more about this here.
No, not all animals have an obligation. A dog or horse has a 528-number obligation.
Registrations from our database are never simply deleted. As a shelter or foundation, you can register these animals in your name and/or professional PetBase account yourself. See the explanation on our support page for more information. Arrival of a new animal at the shelter. PetBase allows you to register up to 200 animals for free under your shelter or foundation's name. The cost (in PetPoints) is only charged when the animal is adopted.
To change the name or transfer ownership, the new owner always needs the form number/registration number. This number can easily be requested by the registered owner using their email address. How this works is explained in this frequently asked questions under Owner.
In the United States, among other places, FDX-A chip numbers are often used. An FDX-A chip number has a 10-digit code and usually consists of 9 digits and 1 letter. In Europe, FDX-B chip numbers are always used for pets. These chip numbers have a fixed structure and always consist of 15 digits. The first three digits are either a manufacturer number or a country code. Manufacturer numbers always begin with a 9, for example, 945 for FiveStar transponders.
Want to read more? Check out our support site:
The ISO 11784/85 standards, together, form the standard for electronic animal identification. ISO 11784 describes the number structure (15 digits, the first three being the manufacturer or country code). ISO 3 is the technical concept of the chips. All chips sold by PetBase / Micpoint BV comply with these standards.
PetBase support site!
To best assist all our customers, we've created a dedicated support site. All questions we receive are listed there. If your question isn't listed here, please take a look at our support site.
Do you have any other questions that aren't listed here? Feel free to contact us!
